Software Engineer | May 2023 to July 2024

Typescript, Jest, Cypress, MaterialUI, Figma | MERN (MongoDB, Express, React, NodeJS) Stack | PHP, Wordpress | Git, Gitlab, Google Cloud Platform, Firebase | Jira, Confluence

Responsibilities

  • Work with the Product Team to take on technical ownership and end-to-end delivery of major new features
  • Become the technical advocate for your projects and proactively contribute to conversations if priorities change
  • Contribute to and integrate internal and external systems, engaging with third party providers where necessary
  • Contribute to code reviews and documentation, communicate with all areas of business via agile ceremonies

Achievements

  • Built an end-to-end test script that emulated a major business operation (Trading), reducing testing times by over 95%. This tool served as the first line of testing for new company prospects and any changes to external APIs
  • Successfully integrated a customer-facing website with the core business application across different languages, frameworks and infrastructure. This unified all users and streamlined app interactions for a seamless user experience
  • Introduced and configured WebSockets for real-time communication between the backend and frontend, allowing instant updates and component refreshing for users
  • Contributed heavily to building an SDK wrapper to integrate an external API and SDK into the main application, working directly with the third party provider when required

Software Engineer | July 2021 to May 2023

Python, BASIC (jBASE), VB.NET | Git (GitLab) | SharePoint, OneDrive, OneNote (Microsoft) | Linux, Unix | Zoho Projects, Desk, CRM (Zoho One)

Responsibilities

  • Drive innovation initiatives by evaluating and implementing new software, tools, and techniques to improve workflows and increase team productivity
  • Refactor and implement features to enhance the warehouse application, collaborating with cross-functional teams and engaging with end users
  • Utilize Agile methodologies and tools such as Zoho One, Confluence and SharePoint for efficient organization and project management
  • Create detailed technical specifications for projects and develop solutions in accordance to the Software Development Life Cycle, focusing on Test Driven Development

Achievements

  • Created guidelines and promoted adoption of industry-standard tools for local development (VS Code) and code comparison (Beyond Compare), eliminating the need for terminal-based development and reducing file duplication and transfer from customer sites
  • Led the implementation of data warehousing and file triggers on multiple production environments, enabling optimised data processing and automated routine tasks
  • Co-managed code libraries and documentation in GitLab for DevOps
  • 100% involvement in targeted teams aimed at advancing company performance through new technology i.e. installing Data Warehousing (SQL), implementing a new encryption process (Enygma), replacing a legacy Perl soap client with Python

GN Home Loan Services Pty Ltd

Web Developer | March 2018 to June 2021
Technical Specialist | October 2015 to March 2018

TypeScript, React, HTML, CSS | Git (GitHub) | Airtable | OneDrive, OneNote, Excel (Microsoft) | AFG Online Suite

Responsibilities

  • Regularly maintained company website with routine updates ensuring optimal functionality, up-to-date content, and accessibility of reports
  • Designed and developed custom software solutions to streamline internal workflows and increase efficiency
  • Conducted regular maintenance on all hardware and network infrastructure, ensuring optimal functionality and uptime
  • Provided technical support for all company employees, resolving any complications with workstations, printers, peripherals, and databases
  • Supported disaster recovery plans and performed regular backups

Achievements

  • Designed and developed a modern frontend for the company website, working alongside a backend engineer. This increase website traffic by 60% and customer queries by 50%
  • Implemented a cloud-based relational database for tracking customer data and loan records using Airtable, reducing 80% of paper-based records and streamlining data management
  • Administered Microsoft OneDrive and OneNote infrastructure to foster team collaboration, enhance note-taking, and improve technical documentation, resulting in a 70% acceleration in team development
  • Automated commission tracking using a bash script to consolidate monthly Excel reports and compare against expected values. This reduced manual effort and help identify multiple discrepancies over time

Software Engineer | July 2020 to December 2020

R, HTML, CSS (R Studio, Shiny R) | Git (GitHub) | Drive, Docs, Slides, Sheets (Google Workplace)

Responsibilities

  • Spearheaded the development of a real-time simulation and assessment tool for COVID-19 on behalf of the university, which analyzed statistics, patterns, trends, and risks of COVID-19 around the world
  • Worked closely with the back-end team to gather requirements, design and develop software components, conduct testing, and deliver the final product on time
  • Collaborated with stakeholders to refine and iterate on project expectations, ensuring the final product met the needs of both internal and external users
  • Contributed to ongoing maintenance and improvement of the tool, including updates to data sources and feature enhancements

Achievements

  • Received commendation for exceptional leadership and communication skills in leading meetings, presentations and collaborative sessions with the client, supervisors and backend team
  • Successfully delivered a high-quality and timely solution for the COVID-19 simulation and assessment tool, earning recognition from university leadership and researchers
  • Developed a visually appealing and user-friendly dashboard that effectively communicated complex data insights to end-users
  • Implemented rigorous testing methodologies, ensuring that the tool was accurate, reliable, and scalable

Kingpin

Senior Guest Services Attendant | December 2018 to June 2021

Responsibilities

  • First line of service to guests as a Front Desk Operator, managing all upcoming bookings and payments for bowling, laser tag, escape room, karaoke, and birthday parties.
  • Greeting all incoming and outgoing guests as a Concierge, ensuring guests are checked in, wearing a mask (if required) and providing preliminary information on availability of activities
  • Assisting guests with their bowling experience by explaining rules, providing comfortable sizes of bowling balls and ensuring any lane problems are attended to and resolved as soon as possible
  • Ensuring exceptional cleanliness and sanitising of all parts of the venue, including bowling lanes, eating tables, toilets, and the private room with wiping, sweeping, or mopping to maintain Kingpin's brand standards

Achievements

  • Awarded 5x Employee of the Month for consistent performance and led KPI targets for holiday passes in 7 holiday periods
  • Initiated and rolled out the transition to a methodical and low maintenance management system for all inventory in the arcade facility - reducing storage clutter by 70%
  • Proactively accelerated training of the new arcade system across 3 TEEG venues in NSW via individual transport and training sessions
  • Embodied all brand standards of TEEG including exceptional problem-solving skills and ability to work in and manage all departments of the venue where necessary, fostering a team player mentality

Residential Projects Australia

Sales Representative | November 2017 to November 2018

Responsibilities

  • Managed up to 100 inbound and outbound calls and up to 15 scheduled calls per day to set up and confirm appointments and drive sales of property investment services
  • Educated customers on products and service options through speech, brochure, and sample mailings
  • Followed up on existing accounts after sales to resolve any issues and explore upselling opportunities

Achievements

  • Converted 65% of phone calls into successful appointments set, maintaining a top 3 position among all employees during my time at the company
  • Orchestrated the use of current legislation in support of services provided, increasing customer satisfaction ratings by 40%
  • Successfully closed sales on over 80% of follow-up calls to customers that had received quotes
  • Awarded Employee of the Month in November 2017 for swift adaptation to the sales environment and highest conversion of phone calls to appointments