Software Developer | July 2021 to Present

Python, Java, BASIC (jBASE) | TypeScript (React) | Git (GitLab) | SharePoint, OneNote, Excel, Word (Microsoft) | Zoho Projects, Desk, CRM (Zoho One)

Drive innovation initiatives by evaluating and implementing new software, tools, and techniques to improve the warehouse application system and increase team productivity
Collaborate with cross-functional teams to gather requirements, troubleshoot issues, and develop effective application systems
Utilize Agile methodologies and tools such as Zoho One, Confluence, and SharePoint for efficient organization and project management
Create detailed technical specifications for projects and develop solutions in accordance to the Software Development Life Cycle, focusing on Test Driven Development

Streamlined code comparison processes by implementing Beyond Compare, resulting in instant code updates and eliminating 100% of duplicate programs
Led the implementation of data warehousing and file triggers on multiple production environments, optimizing data processing and enabling automated actions
Successfully introduced and formalized the adoption of various tools, including VS Code, GitLab, Beyond Compare, Accuterm, and Zoho Knowledge Base, to increase team collaboration and productivity
100% involvement in targeted teams aimed at advancing company performance through new technology i.e., installing Data Warehousing (SQL), business intelligence meetings (via Phocas BI), installing soap clients (Python)

GN Home Loan Services Pty Ltd

Information Technology Specialist | October 2015 to June 2021

JavaScript, TypeScript, HTML, CSS (React) | Git (GitHub) | OneDrive, OneNote, Excel (Microsoft)

Regularly maintained company website with routine updates ensuring optimal functionality, up-to-date content, and accessibility of reports
Designed and developed custom software solutions to streamline internal workflows and increase efficiency
Conducted regular maintenance on all hardware and network infrastructure, ensuring optimal functionality and uptime
Provided technical support for all company employees, resolving any complications with workstations, printers, peripherals, and databases
Supported disaster recovery plans and performed regular backups

Designed and developed a new high-conversion company website using React, Typescript, JavaScript, Git and HTML/CSS - resulting in a 70% increase in website traffic and a 50% increase in customer queries
Implemented a cloud-based CRM database system for tracking customer data and loan records using Airtable, reducing 80% of paper-based records and streamlining data management.
Administered Microsoft OneDrive and OneNote infrastructure to foster team collaboration, enhance note-taking, and improve technical documentation, resulting in a 70% acceleration in team development
Maintained an exceptional record of technical support service, resolving 91% of all tickets within 24 hours

Software Engineer | July 2020 to December 2020

R, HTML, CSS (R Studio, Shiny R) | Git (GitHub) | Drive, Docs, Slides, Sheets (Google Workplace)

Spearheaded the development of a real-time simulation and assessment tool for COVID-19 on behalf of the university, which analyzed statistics, patterns, trends, and risks of COVID-19 around the world
Worked closely with the back-end team to gather requirements, design and develop software components, conduct testing, and deliver the final product on time
Led daily stand-up meetings with team members to ensure efficient communication, coordination, and progress tracking
Collaborated with stakeholders to refine and iterate on project requirements, ensuring the final product met the needs of both internal and external users

Successfully delivered a high-quality and timely solution for the COVID-19 simulation and assessment tool, earning recognition from university leadership and researchers
Developed a visually appealing and user-friendly dashboard that effectively communicated complex data insights to end-users
Implemented rigorous testing methodologies, ensuring that the tool was accurate, reliable, and scalable
Contributed to ongoing maintenance and improvement of the tool, including updates to data sources and feature enhancements

Kingpin

Senior Guest Services Attendant | December 2018 to June 2021

First line of service to guests as a Front Desk Operator, managing all upcoming bookings and payments for bowling, laser tag, escape room, karaoke, and birthday parties.
Greeting all incoming and outgoing guests as a Concierge, ensuring guests are checked in, wearing a mask (if required) and providing preliminary information on availability of activities
Assisting guests with their bowling experience by explaining rules, providing comfortable sizes of bowling balls and ensuring any lane problems are attended to and resolved as soon as possible
Ensuring exceptional cleanliness and sanitising of all parts of the venue, including bowling lanes, eating tables, toilets, and the private room with wiping, sweeping, or mopping to maintain Kingpin’s brand standards

Awarded 5x Employee of the Month for consistent performance and led KPI targets for holiday passes in 7 holiday periods
Initiated and rolled out the transition to a methodical and low maintenance management system for all inventory in the arcade facility - reducing storage clutter by 70%
Proactively accelerated training of the new arcade system by 30% across 3 TEEG venues in NSW via individual transport and training sessions
Embodied all brand standards of TEEG including exceptional problem-solving skills and ability to work in and manage all departments of the venue where necessary, fostering a team player mentality

Sales Representative | November 2017 to November 2018

Managed up to 100 inbound and outbound calls and up to 15 scheduled calls per day to set up and confirm appointments and drive sales of property investment services
Educated customers on products and service options through speech, brochure, and sample mailings
Followed up on existing accounts after sales to resolve any issues and explore upselling opportunities

Converted 65% of phone calls into successful appointments set, maintaining a top 3 position among all employees during my time at the company
Orchestrated the use of current legislation in support of services provided, increasing customer satisfaction ratings by 40%
Successfully closed sales on over 80% of follow-up calls to customers that had received quotes
Awarded Employee of the Month in November 2017 for swift adaptation to the sales environment and highest conversion of phone calls to appointments